Effective Date: September 2025
Last Updated: September 2025
At Thelavi’s, we take utmost care in delivering your sarees on time and in perfect condition. Please read our Shipping & Return Policy to understand how we handle deliveries and returns.
Shipping & Delivery – India
- Thelavi’s ships to all serviceable pin codes across India.
- We have partnered with reliable logistics providers to ensure safe and timely delivery of your products.
Order Dispatch
- Orders are usually processed and dispatched within 1–2 working days.
- In case of delays (due to stock, festivals, or unforeseen circumstances), we will inform you via email or WhatsApp.
Order Delivery
- Metro Cities: 2–3 working days after dispatch.
- Non-Metro Cities: 5–7 working days after dispatch.
- Delivery timelines may vary due to weather, strikes, or operational issues beyond our control.
International Shipping
- We currently offer international shipping to selected countries.
- Delivery timelines: 5–10 working days from order date.
- Delays may occur due to customs clearance in your country.
- Customers are responsible for paying any import duties, customs fees, or local taxes applicable in their country.
- Orders returned due to unpaid duties will not qualify for a refund of shipping charges.
Shipping Charges
- Within India:
- Free shipping on all prepaid orders.
- A flat ₹150 charge applies for Cash on Delivery (COD) orders.
- International Orders:
- Shipping charges are calculated at checkout based on product weight and destination.
- Orders are shipped on a DDU (Delivery Duty Unpaid) basis. Import/customs duties must be paid by the recipient.
Return & Refund Policy
We want you to love your saree! However, returns are accepted only in specific cases:
- Return Eligibility:
- Returns are allowed only for defective or damaged products.
- A full unboxing video (from start to end) is required as proof.
- Requests without an unboxing video will not be accepted.
- Refund Process:
- Refunds will be processed within 7–10 working days after receiving and inspecting the returned product.
- Refunds are made to the original payment method.
- Shipping charges are non-refundable.
- Exclusions:
- Color variations due to photography or screen settings are not considered defects.
- Customized, altered, or sale items are not eligible for return or refund.
Exchange Policy
- Exchanges are accepted within 3 days of receiving the product.
- The saree must be unused, unwashed, and in its original packaging.
- Customers must arrange and bear the shipping cost for sending the product back.
- Once approved, the replacement saree will be dispatched.
Contact Us
For shipping, return, or exchange queries, please reach out:
📧 support@thelavi.in
📍 Thelavi’s, Bangalore