Home
Shop
Checkout
0Wishlist
Account
Order Tracking

Recently Viewed

Privacy Policy

Effective Date: September 2025
Last Updated: September 2025

Thelavi’s (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or interact with our website.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal data:

  • Identity Data: Name, date of birth, gender.
  • Contact Data: Email address, phone number, postal address.
  • Demographic Data: Location, preferences, and interests.
  • Transaction Data: Purchase details, order history, billing information.
  • Technical Data: IP address, browser type, device information, cookies.
  • Usage Data: Pages you visit, time spent on site, navigation patterns.
  • Marketing & Communications Data: Your preferences for receiving promotional content.

2. How We Use Your Information

We use your information in compliance with GDPR and India’s DPDP Act for the following purposes:

  • To provide, operate, and improve our website and services.
  • To process your orders, payments, and deliver products/services.
  • To personalize your experience and recommend products relevant to you.
  • To send promotional emails, offers, or updates (only with your consent).
  • To conduct market research and improve customer service.
  • To comply with legal and regulatory requirements.

3. Legal Basis for Processing (GDPR)

We will only process your personal data where we have a legal basis to do so, such as:

  • Consent: When you opt-in to receive marketing emails.
  • Contractual necessity: To deliver products/services you purchase.
  • Legal obligation: To comply with applicable laws.
  • Legitimate interest: To improve services and secure our website.

4. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

Your information is stored securely, and access is restricted only to authorized personnel.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand website traffic and personalize content.

  • You can control cookies through your browser settings.
  • Declining cookies may affect some features of the website.

6. Data Sharing & Third Parties

We do not sell or rent your personal data to third parties.

We may share your data only with:

  • Service providers: Payment gateways, delivery partners, IT support.
  • Legal authorities: If required by law or to protect our legal rights.
  • Marketing partners (if you consent): For promotions or offers.

7. International Data Transfers

If we transfer your data outside India or the European Economic Area (EEA), we will ensure adequate safeguards are in place, such as standard contractual clauses or equivalent protection measures.

8. Your Rights

Depending on your location (EU/EEA or India), you may have the following rights:

  • Right to Access – Request a copy of the data we hold about you.
  • Right to Correction – Request correction of inaccurate or incomplete data.
  • Right to Erasure – Request deletion of your data (“Right to be forgotten”).
  • Right to Restrict Processing – Limit how your data is used.
  • Right to Data Portability – Request transfer of your data to another service.
  • Right to Withdraw Consent – Opt out of marketing communications anytime.
  • Right to Grievance Redressal (India DPDP Act) – File a complaint with our Data Protection Officer.

To exercise these rights, contact us at privacy@thelavi.in.

9. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

10. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

privacy@thelavi.in
Thelavi’s, Bangalore

If you are based in India and feel your privacy concern has not been resolved, you may also file a complaint with the Data Protection Board of India under the DPDP Act, 2023.